Frequently Asked Questions

Everything you need to know about your Saltrock Surfwear order and our coastal-inspired gear.

How long does shipping take and what are the costs?

We offer standard delivery within 3-5 working days and next-day delivery options for urgent orders. Shipping is free on all orders over £50 within the UK.

What is your return policy for surfwear and apparel?

We offer a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund.

How do I know which size will fit me best?

Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing it to our charts, as our surf-inspired fits can vary between slim and oversized styles.

Are Saltrock products sustainably made?

We are committed to the coast. Many of our garments are made from organic cotton and recycled polyester, and we are continuously working to reduce plastic in our supply chain.

Can I track my order once it has been dispatched?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking link to follow your parcel's journey to your door.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Klarna for flexible payment options.